Booking Conditions


Enquiries may be made by filling a booking request form found on our website. If there is an available place upon a course then payment is requested at the time of booking


A booking can only be confirmed when the completed booking request form and course fee have been received by us or alternatively an invoice has been issued.  To ensure your place on the course it is advisable to send payment or accept the invoice as early as possible. Your place on the course will then be confirmed by email once payment has been made

  •  We cannot accept card details over the phone.
  • If the course is fully booked at time of payment we will inform you as soon as possible with alternative dates or to arrange a refund.
  • If you cancel your booking within 14 days prior to the start of the course you will be liable for the full amount.

Terms & Conditions for Invoice Payment

  • Invoices are payable within 14 days
  • If the invoice is paid more than 14 days after the start of the course then a surcharge of 15% must be paid
  • No certificates will be issued until the invoice has been paid in full
  • Certificates will be sent to the address provided at time of booking unless otherwise notified
  • If the invoice is paid in advance certificates will be issued to delegates on the day of the course provided delegates names are supplied 24 hours before the start of the course

Group bookings at your own venue

  • When our trainers have to travel for more than 75 miles to the training venue, suitable, private, quiet accommodation would be expected to be provided. If you are in any doubt, please contact us for advice.
  • The training venue should comply with all necessary health and safety standards and sufficient space should be available for the number of delegates attending (at least 7m x 7m is recommended for a course of 12 people.
  • For every additional course participant, an extra 2sqm of floor space is required)
  • The room should be large enough to seat everyone comfortably in a semi-circle formation with open floor space in the centre. The floor area should be clean and uncluttered, as this will be used for the practical parts of the course.
  • Additional space will also be required for assessments on the final day of the 2-Day and 3-Day First Aid at Work Courses (Usually between 1pm and 4pm). A separate room is required for the practical assessment.
  • Our trainers reserve the right to cancel a course if the training venue is not appropriate to the needs of the course

Cancellation by Client

If you cancel 14 days before the start of the course you will be offered an alternative date or a full refund.  In the event of a cancellation within 14 days of the start of the course the course fee is non-returnable.

Cancellation by LME First Aid

This is extremely unlikely. However, we reserve the right to cancel at any time. If this were to occur you would choose either to receive a full refund or you could attend alternative courses. If a course has to be cancelled at short notice due to unforeseen circumstances we will make at least two attempts to contact you at the address, telephone, email given on your booking form.

Late arrivals or absences 

Late arrival or absence from any session will probably mean that you will not receive the certificate for which you have joined the course. In all such cases, the full course fee remains payable.


LME First Aid will not be liable for any loss, damage, expense, injury or delay of any kind to the client, employee of the client or any third party by any act, default or omission of any kind however caused except so far as such liability cannot be excluded by law.